Frequently Asked Questions

We’ve compiled answers to our most common questions for your convenience. If you need more help, please visit our Contact Page.

Returns & Exchanges

What is your return policy?

We gladly accept returns of unworn, unwashed merchandise within 60 days of purchase for a refund or exchange. Items marked as “Final Sale” cannot be returned. Original shipping fees are non-refundable. Returns from third-party retailers are not accepted. Please allow 1-2 weeks for processing.

Can I return/exchange online purchases in-store?
Yes! Online purchases can be returned or exchanged at any of our retail locations. For details, visit our Stores Page.

Do you offer exchanges?

Exchanges for the same item in a different size or color ship free. Exchanges are processed once your return is in transit. Inventory is not reserved for exchanges, so items may sell out quickly. For faster processing, provide your card details when requesting an exchange.

Do you offer price adjustments?

We honor a one-time price adjustment within one week of purchase. Promotions, flash sales, friends & family offers, and end-of-season sales are excluded.

What shipping options do you offer?

We offer free ground shipping on exchanges. Expedited shipping requires placing a new order with the preferred shipping method.

How do I exchange a gift?

You’ll need the order number (on packaging) and delivery ZIP code. Returns of gifts will receive store credit. The original gift giver will not be notified.

Can gift cards be returned?

Gift Cards cannot be returned, refunded, or redeemed for cash.

Can gifts with purchase be returned?

Gifts with purchase are non-returnable, non-refundable, and cannot be exchanged.

Can items purchased from authorized retailers be returned?

We cannot accept returns from third-party retailers. Please contact the retailer directly for their return policy.

Will I be charged shipping for returns?

Returns at retail locations or partner return bars are free. Mail-in returns on your first purchase or exchange are free. Refund returns incur a flat $7 shipping fee per return order.

What is a Return Bar?

We partner with return locations offering easy, box-free, and eco-friendly returns. Select the option in the returns portal and bring your items with tags. Once scanned, your return or exchange will be processed. Find locations here.

How long do returns take to process?

Allow 1-2 weeks for processing. Refunds reflect original promotions, discounts, or free items.

What if an item arrives damaged or incorrect?

If items are damaged or incorrect, contact our customer service team through the Contact Page.

Can I return final sale merchandise?

Final sale items are not eligible for return.

Shipping

Can I change my order?

Orders are processed quickly. Once processed, changes or cancellations are not possible.

How long does it take to get a package?

Orders placed Monday–Friday usually ship within 24-48 hours. Standard delivery: 2-5 business days depending on location. Custom embroidered items may require 10-14 business days before shipping.

How can I track my packages?

You will receive tracking updates via email. Sign in to your account to see shipment status.

Do you ship to P.O. boxes?

Unfortunately, we do not ship to P.O. boxes.

What if I didn’t receive my shipment?

Do you ship on weekends?

Shipping is based on business days. Packages are not delivered on weekends.

Expedited Shipping

Two-day and next-day shipping are available for eligible items. Custom embroidered items require 10-14 business days before shipping.