RETURNS & EXCHANGES

The best way to shop sustainably is by choosing quality items—pieces designed to last. Even as they age, they never go out of style. In a world of constant consumption, one quality item outweighs several mediocre ones. That’s why we ensure our products meet the highest standards, with customer satisfaction as our top priority. Enjoy your items for years to come, but if something isn’t quite right, we’ll make it right.

To start a return, begin here.

WHAT IS YOUR RETURN POLICY?

We gladly accept returns of unworn, unwashed items for a refund or exchange within 60 days of purchase. Items marked as ‘Final Sale’ cannot be returned or exchanged. Original shipping charges are non-refundable. We do not accept returns from third-party retailers. Please allow 1–2 weeks for refunds. International orders are not eligible for returns.

Online purchases can be returned or exchanged at our store locations. For more information, please visit here.

DO YOU OFFER EXCHANGES?

We provide free shipping on exchanges for the same item in a different color or size. Exchange orders are created when your return is in transit. Inventory is not reserved, so items may sell out before the exchange is processed. For immediate exchanges, enter your card details during the request. Charges apply only if returned items are not received within 60 days.

DO YOU OFFER PRICE ADJUSTMENTS?

We honor a one-time price adjustment within one week of purchase. Promotions, flash sales, friends & family, and end-of-season sales are excluded.

WHAT SHIPPING OPTIONS DO YOU OFFER?

Exchange orders ship free via ground shipping. For expedited shipping, we recommend returning the item for a refund and placing a new order with faster shipping.

HOW DO I EXCHANGE A GIFT?

Verify the order number and delivery zip code. Returned gifts will receive store credit for a new purchase. Gift givers are not notified during this process.

CAN GIFT CARDS BE RETURNED?

Gift Cards cannot be returned, refunded, exchanged, or redeemed for cash.

CAN I RETURN A GIFT WITH PURCHASE?

Gifts with purchase cannot be returned, refunded, exchanged, or redeemed for cash.

CAN I RETURN ITEMS PURCHASED FROM THIRD-PARTY RETAILERS?

We do not accept returns of items purchased from other retailers. Please contact the original retailer for their policy.

WILL I BE CHARGED SHIPPING FOR RETURNS?

In-store returns are free. Mail-in returns are free for your first purchase and all exchange orders. For refunds, a $7 flat fee per return label will be deducted to cover shipping. Multiple returns on one order are charged separately. Returns not shipped within 30 days will expire.

WHAT IS A RETURN BAR?

We offer easy, eco-friendly returns at select locations. Bring unworn items with tags to a Return Bar to start processing. Find the closest location here.

HOW LONG DO RETURNS TAKE TO PROCESS?

Allow 1–2 weeks for processing. Refunds or credits will include any applicable promotions and discounts prorated accordingly. Damaged or incorrect items will be replaced promptly.

CAN I RETURN FINAL SALE MERCHANDISE?

Final Sale items are not eligible for return or exchange.